This is your first stop for answers about our store policies, shipping, refund, returns and more.
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Orders and shipping
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Where is my order?
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I received an Email that says I ordered something I haven't really ordered.
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How much does shipping cost?
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How are orders from countries other than USA or Canada shipped?
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How much time does shipping and delivery take?
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What are Reward Points? How to earn Reward Points?
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How to redeem my reward points?
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I just received my order and it's not what I actually want.
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Where is my order?
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Account Issues
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How to change or apply a new Billing Address to my account?
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How can I apply or change a payment method of my account?
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What is "Subscribe and Save" program?
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How can I take part in your Subscribe and Save program?
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How can I unsubscribe from your Subscribe and Save program?
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Forgot my password!
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How can I change my password?
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How to become an Immortalitea affiliate?
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How to become an Immortalitea reseller(wholesaler)?
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I joined the Insider's Club but didn't receive a coupon code.
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How can I get the 15% off coupon?
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How to change or apply a new Billing Address to my account?
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Returns and refunds