Where is my order?

If you made and order some time ago and it is still not delivered you can track in by yourself or ask our customer support to help you by Emailing 


To do order tracking by yourself, please do the following:

1. Log in our website by clicking the My Account button near the upper-right corner of the window, putting your email into the Email Address field, putting your password into the Password field and clicking the Secure Log-in button.

2. Then again click My Account button and click the Order Tracking button

3. You will see the ORDERS section of your account information

4. The Order Status column shows the status of your orders

5. It can be

  • "Credit declined" which means that something is wrong with your Credit Card and you should contact your bank or change payment method to solve this
  • "Approved, Pending Shipping" which means that payment approved and the order is going to be shipped very soon
  • "Shipped" which means that the order is already shipped and is on it's way to you.

6. If you want to get into more details of your order tracking please contact us



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